Frequently Asked Questions

What equipment and tools do I need for the coaching sessions?

All you need is internet access, a laptop or smartphone, and the desire to make a positive change.

How do I cancel and reschedule a coaching session?

Coaching sessions can be canceled with 24 hour notice. Simply email your coach and let them know that you need to cancel.

How do I schedule a coaching session?

You can schedule a coaching session my using our Book Appointment link located on our client coaching page (link provided by your coach). Select your coach from the list of available coaches then pick a time that works for you.

How do we decide on a coaching objective?

The key purpose of our complimentary 30-minute consultation is to discuss your current situation and immediate development need. You and your coach will agree to your objective(s) and you will receive a detailed summary and agreement for the engagement.

Are my coaching sessions and discussions confidential?

All discussions with your coach are confidential. You and your coach will agree to any information or themes that may be shared with your stakeholders to further support your development. Our contract includes a confidentiality statement.

What if I don’t like my coach?

Having a good relationship with your coach is paramount to a successful outcome. If you feel that you are not happy with your coach, we will seek a suitable replacement.

If an assessment is needed, can we use an assessment that I previously completed?

If you and your coach agree that an assessment would be helpful to your coaching objective, she will review the results from an assessment that you have taken in the past and based on the timeframe and purpose of the assessment, determine whether or not you should take another assessment.

What type of assessments do you offer?

Connect the Dots coaches are certified and experienced with a wide range of development assessment tools.  Options include Myers-Briggs Type Indicator, Clifton Strengths, Emotional Intelligence (EQ-i), DiSC and are you connected?.

How do I get coaching for several members of my team or organization?

This is a great opportunity to provide coaching support for individual members of your team or organization.  In our 30-minute discovery session, we will discuss your objectives and get specific about your team’s profile and needs. We can then put together a block of coaching hours that can be distributed within your organization.

Our team-connect Survey Process


We start with thoughtfully diagnosing the team’s current culture by using available data, assessments and interviews.

This provides the team leader with a clear view of what is getting in the way of the team’s success.

We design a series of structured team sessions that:

  • Share the team culture analysis
  • Give team members the opportunity to talk through both processes and behaviors that need to be addressed
  • Productively provide feedback to one another
  • Develop both team and individual commitments that will lead to the team’s desired state


Measure progress by leveraging CTD’s team-connect Survey to:

  • Drive accountability and measure progress by collecting team feedback specific to one another’s engagement and behavioral change
  • Provide the team’s leader with a clear understanding of what he/she and the team need from each other to enable and support the team’s success
  • Share team and individual survey result reports