George Bernard Shaw said it best in his quotation about communication: “The biggest problem in communication is the illusion that it has taken place.”
The numbers are sobering:
So, what can organization and individual leaders do to address these significant gaps?
Communicate clearly and often to reduce the opportunities for frustration, disengagement, and performance challenges.
As we continue to adjust to our new work environments, employees are looking to their leaders for clarity even more than usual. Although leaders do not have all of the answers and are dealing with their own questions, establishing a regular cadence for communicating priorities and expectations and providing feedback is important. And, because most of our communication will be done virtually, by phone and email, taking the time to be deliberately clear is critical.
Establish (or re-establish) a regular meeting cadence with your team and each individual
Make yourself available to your team
Be aware of assumptions: They will throw you off track every time!
By not underestimating the power and impact of simple, clear and consistent communication, leaders and organizations will see the payback both immediately and over time. Regardless of the economic picture, market landscape or political environment, effective communication is a foundational component of a healthy and thriving organization.