jennifer gardner - director of client services

With 25 years of experience leading human resources and talent management in a variety of industries, Jennifer is focused on strategic partnering with leaders to help them and their teams achieve outstanding performance. Using Connect the Dots methodology and resources while leveraging her thorough understanding of the organization’s needs, Jennifer helps develop effective leaders who inspire the best productivity from their teams.

Jennifer has held HR leadership roles for a variety of companies including Deloitte, Motorists Insurance, Highlights for Children, and MedVet. She is also a noted speaker to both leadership and human resources audiences and has appeared on “Good Morning America” where she provided strategic advice for mothers returning to the workplace.

Jennifer’s clients include:

CAS, Division of American Chemical SocietyAudi of America
Advocate Radiology Billing ServicesThe Ohio State University
Thrive Pet HealthcareHexion
IGS EnergyWhite Castle
CCS MedicalGeneral Motors/BrightDrop
The American Chemical SocietyLucidHealth
The Ohio State Wexner Medical CenterAmerican Optimetric Association

Areas of coaching expertise include:

  • Leadership brand
  • Executive transition and onboarding
  • Effective communication and presentation skills
  • Influencing/political savvy
  • Strategic leadership to get results
  • Building relationships
  • Management skills
  • Culture


Jennifer is certified as a Stakeholder Centered Coaching by Marshall Goldsmith.  She is certified in EQ-i 2.0 to administer and interpret both the Emotional Intelligence instrument and the 360-feedback tool. She is also certified as a Senior Professional in Human Resources (SPHR). Jennifer received a Bachelor of Arts from Miami University and a Master’s in Labor and Human Resource Management from The Ohio State University.

Jennifer is a member of the Society for Human Resource Management and the Human Resources Association of Central Ohio, for which she is a past president.  She serves on The Ohio State University Fisher Alumni Board.  She also proudly served for many years on the Governing Board for Make a Wish Ohio, Kentucky and Indiana, where she led the Governance and Compensation Committee and was a past chair for the Central Ohio Regional Board. She continues as a Wish Granter.  Away from the office, Jennifer is an avid traveler and enjoys music, sports, and loves spending time with family and friends. 

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Our team-connect Survey Process


We start with thoughtfully diagnosing the team’s current culture by using available data, assessments and interviews.

This provides the team leader with a clear view of what is getting in the way of the team’s success.

We design a series of structured team sessions that:

  • Share the team culture analysis
  • Give team members the opportunity to talk through both processes and behaviors that need to be addressed
  • Productively provide feedback to one another
  • Develop both team and individual commitments that will lead to the team’s desired state


Measure progress by leveraging CTD’s team-connect Survey to:

  • Drive accountability and measure progress by collecting team feedback specific to one another’s engagement and behavioral change
  • Provide the team’s leader with a clear understanding of what he/she and the team need from each other to enable and support the team’s success
  • Share team and individual survey result reports